DELIVERY POLICY

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At Neon Wave, we offer delivery with courier services such as PUDO within South Africa on all orders.

Orders are typically processed and sent within 1-2 business days, but please allow up to 5 business days for processing during very busy periods. Delivery times and conditions depend on the policies of the postal or courier service used.

You will receive a shipping confirmation email for your order, and it is your responsibility to track the order with the postal or courier service. Orders placed without complete payment for shipping will not be shipped until the full shipping payment is received.

Please note that we are not responsible for any courier fees that may be incurred. It is the responsibility of the customer to pay any such fees. Courier fees will be calculated in the total on checkout.

Courier fees vary depending on package sizing and weight, this will be calculated on checkout.

Neon Wave is NOT responsible for lost or stolen packages. If your package has not arrived, it is the buyer’s responsibility to contact PUDO or the applicable courier service used. All packages are provided with full tracking and waybills.

We will keep ownership of the products you order until full payment is made and the products are shipped to you.